Governance, Risk and Compliance Blog

ISO 9001:2015 - 3 Tips for Choosing KPIs

Posted by Emily Hill on Wed, Aug 24, 2016

ISO 9001:2015 requires you to determine, monitor and measure output. However, ISO 9001:2015 does not prescribe specific key performance indicators (KPIs) you must track. Neither does it prescribe how you should monitor or measure your quality management system, when to monitor or measure your quality management system, or how and when you should analyse and evaluate your key performance indicator data.

All of these decisions must be made by the organisation. Richard_Green-2.png

So how do can you choose what KPIs to monitor? And how often should you track them? 

In this article, quality guru Richard Green, founder and MD of Kingsford Consultancy Services gives you three tips to choosing your key performance indicators. Kingsford_Consultancy_Services.png

1. Base Your KPIs on Your Quality Objectives  

goal_setting-1.jpgYour quality objectives should be SMART, e.g. Specific, Measurable, Achievable, Realistic and Time-bound. Clause 9.1.3 'Analysis and Evaluation' requires the organisation to analyse and evaluate appropriate data and information that it has obtained either externally or internally for a variety of pre-defined purposed (e.g. linking back to your quality objectives).

It requires you to analyse data and information to evaluate: 

So, as a minimum, you should construct your quality management system key performance indicators which evidence the above.


2. You can choose both qualitative or quantitative Key Performance Indicators

Net-Promoter-Score-Formula.jpgCalculate NPS

A principal change in ISO 9001:2015 is that you must determine the degree (i.e. how much) the customer perceives their needs and expectations have been met. So, how can you obtain and use customer satisfaction information? 

You can measure whether customer expectations have been met both quantitatively or qualitatively, for example:

  • Net Promoter Score (NPS) 
  • Satisfaction Benchmark Survey
  • Revenue driven by existing customers or customer retention analysis


  • Feedback forms 
  • Issue analysis / audit results 
  • Workshops with customers

Furthermore, clause 6.2 requires organisations to set quality objectives for relevant functions, levels and processes within its quality management system, so it may be that you use different types of feedback for different areas of your organisation. 


3. Focus on trends over time 


ISO 9001:2008 required evaluation of trends in data or information relating to products and processes. ISO 9001:2015 extends this and explicitly requires top management to consider trends at management reviews. 

This means it is necessary to examine performance through time, not just a single point in time. So, when determining how often you will review your outputs it is necessary to consider what is reasonable for the context of the organisation.

Successfully transitioning to ISO 9001:2015 requires robust, agile and flexible systems. EQMS software consolidates and integrates all of your quality management system initiatives across your organisation in a single solution. 

Learn more about EQMS. 

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Busted! 5 ISO 9001:2015 Myths

Posted by Emily Hill on Thu, Aug 18, 2016

Even though the changes to ISO 9001:2015 have been welcomed by many quality professionals and leadership teams across the globe, there are still some companies that are shackled with misconceptions about what the chanRichard_Green-2.pngges mean and how they must go about updating their quality management systems to meet the new requirements. 

We recently invited quality guru, Richard Green, founder and MD of Kingsford Consultancy Services and former Head of Technical Services at the Chartered Quality Institute, to bust the myths about ISO 9001:2015.

Here are 5 myths Richard Green shared with us! 

1) 'You must get rid of your management representative' 

While the requirement for a management representative has now been removed, it does not mean you need to get rid of them. Although they can no longer be the 'sole focus' for your quality management system, their role will change so that they:

  • mentor and coach top management,
  • help others understand their management system duties and obligations,
  • take on the role of 'facilitators', rather than 'doing' themselves. 


2) 'You cannot have a quality manual or documented procedures'

The ISO 9001:2008 required organisations to have a quality manual. In the revised standard, this has now been removed, as well as six other mandatory procedures. 

If your current manual and documented procedures work for you, you do not need to get rid of them and you should develop them to address the new requirements of the ISO 9001:2015 standard.  


3) 'You must rename your quality management system documentation to reflect 2015 clause references'

You do not need to rename or renumber your quality management system to reflect the ISO 9001:2015 clause references.

It is your quality management system and you can reference it anyway that it suits you. For example, if you want to reference 'context' as 'our external and internal operating environment', it is not an issue and your auditor will be able to link it back to the standard. 


4) 'You must restructure your management system to follow the sequence of requirments set out in the standard'

Providing all of the requirements of the Standard are met, you can address them in any order you wish. However, be aware that standard writers give a lot of thought to the structure of the standards to give it a logical order. 


5) 'You must update your management system terminology to reflect that of the 2015 standard'

There are many changes in terminology in the new standard, for example:

  • Suppliers -- External Providers
  • Work Environment -- Environment for the operation of processes
  • Documents, records -- Documented information
  • Monitoring & Measuring equipment -- M&M resource
  • Products -- Products and services
  • Human resources -- People

However, this does not mean that you need to change all of them in your quality management system. 

For videos of Richard Green discussing ISO 9001:2015 in more detail and for a chance to earn CPD points, please download our toolkit. 

ISO 9001:2015 Toolkit


Tags: ISO 9001:2015

5 Quality Key Performance Indicators You Should be Tracking

Posted by Emily Hill on Thu, Aug 18, 2016

As a quality professional, you must be the eyes and ears of senior management. But with so much data available at your fingertips, it can be difficult to decide what you should report on. 

When you are choosing which Key Performance Indicators (KPIs) to track, we believe it is always much more valuable to focus on the critical few, rather than the trivial many. But what are they? And what do they tell you about business performance? 

In this article, we have put together 5 essential KPIs you should be tracking and what they tell you about the health of your quality management system.

If we have missed any out which you believe are important, please let us know by leaving a comment at the bottom of this article. 

1) Documents: Notification response rate

All of your organisations' documented procedures for identifying, collecting, storing, maintaining and amending quality and technical records are essential for keeping a healthy quality management system. But how do you know whether these procedures and records are being followed by all employees? 


An essential KPI is whether employees have acknowledged document changes. 

In EQMS Document Manager, documents can be sent out to be acknowledged by different groups or individuals. Employees recieve notifications and must log in, read the updated documents and acknowledge that they understand the updated procedures.

The response rate to these notifications is then displayed on the EQMS Dashboard. From the Dashboard, you can then see a list of everyone who has not acknowledged the document. You can then give this list to your leadership team or follow up yourself. 


2) Audits: Findings closure performance 

During the EQMS Audit and Inspection Manager webinar, 58% of the quality professionals said that their main auditing challenge was following up recommendations and actions. So how can you make sure that issues identified in audits are actually being addressed? 








Another KPI which should be tracked is whether audit findings have been cleared or if they are still outstanding. 

In EQMS Audit and Inspection Manager, when an issue is found in an audit, a workflow is triggered and notifications are sent to the appropriate individuals. Employees then receive information about what they need to do and a target date. On the EQMS Dashboard, you can then see how many audit findings have been cleared, how many are still outstanding and whether they were actioned on time or not. 

If there are actions overdue, the list of who is not performing can be accessed from the dashboard and sent to the relevant people to ensure it gets actioned. 


3) Training: Overdue training requirements

Ensuring health and safety, product and quality training is up-to-date is essential for many regulatory requirements. Training days can be missed, re-scheduled or cancelled for a number of reasons. So how do measure if all employee training is current? 

quality KPIstraining_management quality KPIs

You should be able to track whether there is any overdue training. 

In EQMS Training Records Manager, the system keeps a record of all new, overdue and completed training, as well as those which have never been scheduled or were scheduled but then completed late. Employees receive a notification about upcoming training, then must give their feedback about the training. This is key for management to understand the status of training activity. 


4) Risk: Overdue risk assessments

Regulators are increasingly requiring Leadership to demonstrate that they are managing risk. There often needs to be documentation on risk appetite, how risk is being managed and the actions from risk assessments. So how can you demonstrate that risk is being effectively managed? 



One key risk indicator is the number of overdue risk assessments. If there are lots which should have been completed, but haven't been, it exposes the organisation to more risk. 

EQMS Risk Manager enables you to assess, address, analyse and assign responsibility for risks. All the data for approved, assessed, submitted, overdue and risks under assessment can be viewed from the EQMS Dashboard. This enables the leadership team to instantly view whether they are at risk or if risk is being managed appropriately throughout all levels of the organisation. 


5) Issues: Overdue issues

Raising and closing issues is important, but what about the time it takes to actually close the issues? If a customer is waiting longer than your procedures say they should be, then quality is failing. 


It is important to track the number of overdue issues. In EQMS Issue Manager, when an issue is logged, a deadline is set to say when it needs to be dealt with. All the data about the issue status is then aggregated into the EQMS Dashboard to demonstrate whether it is raised, closed, approved, on hold or under review. 

This KPI gives management a key indication into whether employees need better training in managing issues. 


For more information about managing KPIs in EQMS, please download the datasheets from our the EQMS Datasheet Library

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10 Tips for Implementing EQMS - Diageo

Posted by Emily Hill on Wed, Aug 17, 2016

Over a decade ago, Diageo, a multinational alcoholic beverages company who owns brands such as Smirnoff, Baileys and Johnnie Walker, recognised an opportunity to consolidate all compliance documents and audits into one user-friendly management system. 

Diageo selected EQMS as their primary system for quality and compliance management. But in an organisation with over 30,000 employees, 200 sites and operations in over 30 countries, implementing EQMS was not without challenges. 

We asked Diageo to share some of their advice for other organisations implementing EQMS. Here are the top ten tips: 




Get more help and information on the 100 Day Playbook.

100 day playbook


5 Tasks to Get Your EQMS Implementation Off to a Flying Start

Posted by Emily Hill on Wed, Aug 17, 2016

Successful implementation and management of a tool as powerful as EQMS goes well beyond configuring the system. The key to getting great results are largely predicated upon what you do before integrating the system into your operations. 

Below are five tasks our services team recommend all business complete prior to implementing EQMS. 

get you EQMS implementation off to a flying_start.jpg

1) Set Realistic Goals


"It is important to set goals at the start of your EQMS implementation so you can manage the expectations of your stakeholders, know what you want to achieve and when you want to achieve it by. 

But when you are setting your goals, it is worth thinking about what is realistic and achievable. For example, while it is possible to configure, train and roll-out EQMS in a month or two, if you have other responsibilities, out-dated processes or if are consolidating multiple legacy systems, it will take longer.  

When we start working with you, we will help you establish achieveable goals in a realistic timeframe based on what resources are available."

Isabelle Pound, Services Director


2) Get various stakeholders involved 


"Our project scoping workshops are an opportunity to get stakeholders from across your organisation involved in EQMS.

Of course, you will need your key decision makers there, but it is also worth inviting those who will be using the system. They will be able to provide insight into how processes are actually carried out and how they think they could be optimised.

Before the workshops, we can provide you with advice on who to invite, communicate with your stakeholders and help you get them engaged." 

Mark Brook, Service Implementation Manager


3) Get end-users engaged


"Getting end-users engaged with EQMS during the implementation process is essential.

Imagine EQMS were an iTunes account. You sent all of your friends an amazing playlist. But you realise your friends are not so keen to start using your playlist. Why? You uploaded all of your music, used all of your playlists and named it how you like. 

But if you had involved all your friends from the start and got them excited about the iTunes account, they would have feel like they own the account, they would have given you their ideas and been more likely to give constructive feedback.

The same is true for EQMS. Getting your end-users engaged is key. You can send them a quiz asking about their challenges, a poll asking what they want to call EQMS or ask them what branding they would like to see on the system." 

 Chris Owen, Service Implementation Manager 


4) Consider all of your options


"Putting in the time at the start of your implementation to consider all of your options will save you lots of time at a later date.

Implementing EQMS is much like decorating a house. If you just go with the first sample you like the look of, you will soon see other wallpaper or colour palettes you prefer. Instead, you want to get lots of different samples. Try them out. Ask people. Write up the pros and cons of each. Then make a decision. 

You may already have a clear idea of how you want EQMS configured, but we are here to talk through all of your options with you."

Simon Wells, Training Manager

See article about Diageo's Decade with EQMS. 


5) An Opportunity for a Spring Clean 

Declan_Quality_Management_Software_Implementation_Manager.png"Unless you are one of a rare breed who keeps every document, procedure and process up-to-date, archives everything which is not currently needed and you are basically a human version of EQMS, you (and most other people in your organisation) will probably have lots of information on your desktop / shared files or in your filing cabinets which needs to be updated. 

One of the benefits of implementing EQMS is that it gives you the opportunity to take a step back, look at your current processes and give them a “spring clean”. You can streamline, remove redundancy, reduce waste and build robust processes.

Rather than migrating everything as it is, we recommend reviewing what you need and then only using that." 

Declan Webster, Service Implementation Manager 


For more articles, templates and information to help you to ace your EQMS implementation, view the EQMS 100 Day Playbook. 

100 day playbook




Peek-at-you: Is 'Pokemon-Go' Looking at your Google Drive Files?

Posted by Emily Hill on Fri, Jul 22, 2016

Many apps now allow you to use your facebook, twitter or google account to log in. These shared sign-ons ask the user what permissions they want to grant the app, and any permissions beyond the basic requirements are clearly highlighted. That is - when they are used correctly. 

When the shared sign-ons are not used correctly, let's say, they are outdated, it skips the permission-granting step, giving the app creator 'full-access' to their accounts.

Then, situations like this happen:  






This week, Niantic, Inc., the creator of Pokemon Go, has been criticised for using an unsupported, out-of-date version of the sign-on process. This means that the permission-granting step was skipped and the app had “full access” to user accounts.

"Full access" means Pokemon Go has access to:

  • Read all your emails
  • Send emails as you 
  • Access all Google Drive documents
  • Look at your search history and your Maps navigation history
  • Access any private photos you may store in Google Photos
  • And a whole lot more



So was this because Niantic, Inc. needs all that data?

Apparently not.

A spokesman for Niantic, Inc. said they only used the user ID and email addresses and that no other Google account information is or has been accessed or collected.

Niantic, Inc. clearly had no intention of accessing or using the additional data. So, why was Niantic, Inc. using an outdated, unsupported version of the software? 



Michael Ord, Director of Qualsys Ltd, believes it was because no one was accountable. 

"Time and time again, companies spend so much time and money on their products, they overlook small but important details. In this example, Niantic, Inc. could have put millions of consumers, businesses and governments at risk because no one was responsible for checking that they were using the latest version of Google's software. What if the data had been stolen by hackers? Or what if the data had been accessed and misused internally? This excessive amount of data could have caused all sorts of issues because there was clearly no process for updating the software."

ISO 9001:2015, the world's most widely recognised quality management system, requires organisations to follow a plan-do-check-act process approach.plan_do_check_act.jpg

In this case, Niantic, Inc. should have: 

  1. Determined that consumer data is a risk. 
  2. Audited any processes where consumer data is collected or stored. 
  3. Then, they would have discovered in this audit that the software was collecting the additional data which they didn't need. 
  4. Niantic, Inc. would have updated the software and put a reminder to update it next time. 



EQMS is an off-the-shelf, configurable electronic quality management system which enables organisations to effectively manage closed-loop processes. Risks can be logged, escalated to the appropriate parties and tracked at any stage. The system improves accountability, visibility and communication. 

For more information about EQMS, please download our datasheets: 


EQMS Datasheets


10 Ways To Engage Your Team with Quality

Posted by Emily Hill on Thu, Jul 14, 2016

Every quality professional understands how important engagement is for embedding a culture of quality. 

Not only does an engaged workforce better understand their roles - resulting in fewer issues, less wastage and lower costs; they are also more proactive - resulting in better customer experience, more referrals and higher customer lifetime value. 

Sadly, however, it can be very difficult to drive engagement with quality, especially in growing organisations where many stakeholders are already feeling stretched. Management switch-off at the prospect of another humdrum status report meeting. Employees forget to submit important paperwork. And suppliers do not provide important credentials. 

So how can you get your stakeholders to engage with quality? Unfortunately, there is not a 'one size fits all' solution. It's not easy - even veteran quality professionals struggle to drive engagement with quality and every organisation will be different. You need to be bold, creative and flexible - and ideas may not come that easily when you are trying to prepare for an upcoming audit. 

Here are ten ideas to inspire you and your team to promote quality in your organisation. 


CQI Competency Framework

1) Ask for Opinions 

When employees don't feel as if they can speak up, they may be holding back valuable ideas and solutions that could help propel your organisation forward. Asking for opinions will give you some valuable insights and help you to embed an 'open-door policy'.

Here are some ways you could ask for opinions:

  • Invite groups of your employees to a monthly roundtable.
  • Embed feedback into processes using systems such as EQMS Issue Manager.
  • Send a survey. 
The key here is demonstrating that ideas have been actioned or passed on. Do not forget to feedback to your employees!

2) Make Time for Mentoring

If you are thinking "Mentoring? As if I have time for that!" - wait just one moment. Mentoring and coaching is a key remit of the quality professional, according to the CQI, the leading professional body for the advancement of quality practices in the UK. 


Taking the time to sit with your struggling employees and discuss their challenges will not only help your employees to feel more valued, it also help them to understand and engage more with quality. 

Here are some ways you could improve quality mentoring: 

  • Follow a structured approach.
  • Set goals.
  • Use systems such as EQMS Training Records Manager to track competency requirements. 
  • Assess performance on an ongoing basis. 

Need some more time? See how much time and money you could save by using the EQMS ROI Calculator.


3) Reward good performance

Good performance can be rewarded either with financial rewards or recognition. Yet few quality professionals are in the position where they have control over financial rewards (even though quality and compliance performance metrics should be taken into consideration for all financial rewards, in every organisation), but this means you will probably need to find more creative ways to reward good quality performance.


Here are a few ways you can recognise good performance: 

  • Internally: Email or newsletter to the organisation / share a sponge / promote on intranet;
  • Externally: Social media / Hosting a quality awards ceremony with all of your employees, suppliers and customers / share on your blog.  


4) Improve accountability

Accountability is key to improving engagement with quality initiatives. Holding individuals accountable, rather than teams or departments, will help to prevent a phenomenon known as social loafing, when people in groups exert less effort than when they work alone. 

Using systems such as EQMS improves accountability as it will enable you to track individual performance, keep an accurate record of all activity and will tell you what went wrong and why. 



5) Clarify goals and responsibilities

One of the biggest issues employees have is confusion over what one's role actually is. Sometimes things get lost in the mix, and it can take some time to identify issues and take action. To avoid this inertia, every employee should have a set of goals and responsibilities. Keeping these goals in a centralised system such as EQMS Document Manager means that employees can be reminded and changes to roles and responsibilities can be managed. 


6) Perfect your new employee onboarding process

If you do not already have an initiation program for new starters, you will be missing an important opportunity to nurture and embed a culture of quality and compliance. If you do not think you will have time to manage an onboarding training program, systems such as EQMS Training Records Manager can help. Through pre-configured workflows, you can automatically send training emails, notifications and documentation to your new employees over a set period of time. 



7) Celebrate World Quality Day in your organisation

Held every November, World Quality Day gives you the opportunity to promote quality to the rest of your organisation. How and what you do is up to you. But the CQI always has a number of workshops, activities and event ideas on their website. They give you (free) downloadable posters, promotional materials and much more to help raise the profile of quality. Many quality professionals who have taken part in these activities have told Qualsys Ltd that they believe World Quality Day is one of the most valuable ways to drive engagement with quality. 



World Quality Day Beer - Qualsys Sends 1000's of Beers to Quality Professionals Across the Globe


8) Provide ongoing training and support

On top of compulsory training, you can arrange for employees to participate in less formal training sessions. By getting employees to say what they want to learn about or using your EQMS Issue Manager module to spot skills gaps, you can suggest a program of interactive learning sessions. You could team up with other departments to put on a series of webinars, roundtables or even lunchtime 'hot seat' sessions. This will help you to embed a culture of learning and continuous improvement.

Also, if you record these sessions, you can then upload them to EQMS Document Manager so those who were absent can still keep up to date.  


9) Host your own events

It may sound like a lot of hardwork and you may even be thinking "Where will I get the budget for this?!" But a well-executed event can give you the opportunity to really engage in a dialogue with your employees, suppliers and partners. 


If you are an EQMS customer, Qualsys can sponsor your stakeholder engagement events by providing you with event plans, speakers and promotial materials. Qualsys also run a number of user-groups, customer summits, supplier roadshows and conferences throughout the year which can be useful inspiration for your own events. For more information, please contact


10) Start a weekly quality circle

At the end of each week, get some biscuits, buns or beers and invite your stakeholders to your 'quality circle.' It will give you an opportunity to share stories and talk to those in departments you may not normally get the chance to speak to. Read more about Qualsys' quality circle.


For more ideas, download the stakeholder engagement toolkit. 

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6 'To-Do's' For A More Successful EQMS Implementation

Posted by Emily Hill on Wed, Jul 13, 2016

After weeks and possibly even months of searching through eQMS vendors' websites, building your business case and reading through RFP responses, you are probably very excited to finally be starting your EQMS implementation process.

Although much of the technical legwork will be carried out by the Qualsys implementation team, it is important not to overlook small details which can make a big difference to the success of your project. 

Below, you will find 6 'to-do's' for a more successful EQMS implementation. You will also find links to some fantastic online resources, articles and tools to inspire you. 

Let's get started. 

1) Define Your Success Criteria: 

You probably sent a RFI / RFP to prospective eQMS vendors explaining your current challenges and what you are planning to achieve. But this was probably weeks or even months ago. Since then, you have spent more time learning about your challenges and the solution, so your objectives and success criteria may have changed. 


Before you start your EQMS implementation, it is worth reviewing your objectives. By asking what you are trying to achieve, what success looks like and how you will measure success, it will help you focus your efforts and align all areas of the business.

Here are some articles and resources that will help you to dig deeper and define what success looks like to you: 

  1. Creating SMART objectives
  2. How do you define project success?
  3. How to measure project success
  4. The Transformational Quality Professional 
  5. Read how Carillion Direct Sourcing Measure Success
  6. Best Practice for implementing a QMS 


2) Assemble Change Champion Team 

Every major project needs internal champions who can keep things moving, rally support and make sure the necessary resources are available to make the implementation a success.


Before your implementation process begins, it is helpful to choose your change champions. For some, it may be obvious, but others may need to spend a bit longer deciding who the best people will be to inspire change in your organisation. 

Here are a few articles to help you assemble your change champion team: 

  1. Step-by-Step Guide to Creating Change Champions
  2. Six Sigma: The Champions Role
  3. 5 TED talks Every Quality Professional Should Watch


3) Demonstrate Leadership Commitment 

Not only is it an important regulatory requirement, leadership commitment is one of the best ways to acquire stakehodler engagement. 


Your leadership sponsor needs to communicate what the system does, what they want to achieve and how everyone can get involved. Whether this is an email, video or a meeting, it is important that the leadership team clarify this to align all areas of the organisation. 

Many quality professionals say they struggle to get leadership engagement, so here are a few articles to inspire you: 

  1. 3 Leadership Engagement Lessons 
  2. Demonstrate Leadership
  3. 5 Books Every Quality Professional Needs in Their Library


4) Plan Your Engagement Strategy

You will likely want to roll-out EQMS to hundreds or even thousands of your employees, so a well-planned engagement strategy is essential. 



Although Qualsys will help you plan your engagement strategy, it is worth considering what extra resources your organisation has available. What resources does your organisation have internally to help you to communicate EQMS? 

These resources will help you to build a strategic EQMS engagement plan: 

  1. 11 Ways To Engage Your Team with Quality 
  2. Stakeholder Engagement Planner 


5) Get Familiar With Your New System

Although EQMS is designed to be easy to use, there is a lot of functionality. Making the most out of all of this functionality requires you to be familiar with the system. 


Whether you prefer to learn by reading or listening, Qualsys offer you a number of different ways you can learn about key EQMS features.

Here are some of the different ways you can learn about EQMS: 

  1. Download the datasheets 
  2. EQMS Module Workshops
  3. Check out the EQMS user videos
  4. EQMS Help and Knowledge Base


6) Stay Up To Date

Keeping up to date with GRC news is essential as it helps you to implement best practices across your organsiation. 


Here are some resources to help you keep on top of trends and changes: 

  1. View the Qualsys Protopage for the latest news in the GRC industry  
  2. Follow Qualsys for EQMS updates on LinkedIn
  3. Follow Qualsys on Twitter
  4. Subscribe to the Qualsys blog or add to your RSS Feed 
  5. Sign up to the EQMS events and webinars


For more resources, articles and information please subscribe to the EQMS GRC newsletter. 


NHS Pharmacy Opts for A Robust Quality and Compliance Management Solution

Posted by Emily Hill on Tue, Jul 12, 2016

The pharmacy department at the Royal Free Hospital is deploying a new integrated quality and compliance management system to meet increasing healthcare compliance regulations and reduce operational costs. 


Image: Royal Free Pharmacy

The pharmacy dispenses prescriptions and provides medicines, information, and William_Marsden_17961867_by_Thomas_Henry_Illidge.jpgmanufacture and quality control medicines. The pharmacy also has a manufacturer's "specials" licence, an investigational medicinal products (IMP) licence and a wholesale dealer's licence, which means that Royal Free pharmacy are able to make and distribute a wide range of products.

Escalating Compliance Requirements

The pharmacy department is now partnering with Qualsys Ltd to implement EQMS, an integrated, modular quality and compliance management system.

After a competitive tendering process EQMS was selected for it's advanced functionality which will embed compliance into all processes, such as the ability to electronically sign SOP's, access a full audit trail for all documentation and instantly view a KPI dashboard. 

Royal Free will be implementing a number of integrated EQMS modules:

  • EQMS Document Manager will structure, control and distribute policies, procedures and process documents securely to facilitate compliance to ECGMP Annex 11 and GAMP 5 guidelines.
  • EQMS Audit Manager will store evidence of compliance with MHRA requirements and ECGMP Annex 11 and GAMP 5 guidelines.
  • Established in 1828 by William Marsden, a newly qualified surgeon who was shocked when he found that he could not find treatment for a penniless young woman, the Royal Free's founding principle was that they would take in anyone who needed treatment – the first hospital in London to do so and the only London hospital to stay open during the 19th-century cholera epidemics.
    EQMS Training Record Manager will ensure that training records complies with GMP guidelines.  
  • EQMS Risk Manager will support the risk management requirements of GMP.  

Atheal Alwash, Sales and Account Executive for all of Qualsys' NHS accounts said: 

"From our first discussions with the Royal Free Pharmacy it has been clear that EQMS is a perfect fit and we are delighted to be working the team.

The entire team work-hard to achieve a quality-first culture and this is how they continually provide world class expertise and local care.

We are really excited about our partnership and are looking forward to inviting the Royal Free team to join us for some of our events in Sheffield."

For more information about how EQMS can support your organisation to meet your quality and compliance objectives, please download the EQMS Datasheets. 


EQMS Datasheets

Tags: Quality Management Software, Annex 11

Inspire Change: 5 TED Talks Every Quality Professional Should Watch

Posted by Emily Hill on Mon, Jul 11, 2016

As a quality leader, you will often come across instances where operations are not being performed to the required standard. But getting employees to change how they do things can be very difficult. All too often, there are complications, resistance and struggles - leaving you feeling stuck in a rut. 

If you need some new ideas on how to lead, motivate and inspire your team, here are five TED talks you can watch in under one hour. 


1) How to start a movement: Derek Silvers

Length: 3:09

In this short, lighthearted TED talk, Derek Silvers, an entrepreneur, professional musician and circus clown, illustrates how movements happen. He demonstrates how it is actually the first follower who plays the most important role in starting a movement, as they show everyone else how to follow. 


2) How great leaders inspire action: Simon Sinek 

Length: 18:04

Why is is that some changes just don't seem to stick? 

In the TED Talk "How great leaders inspire action", Simon Sinek, the award-winning author of "Start With Why" and "Leaders Eat Last", shares how the most powerful leaders and brands inspire action by focusing on why. 



3) What is takes to be a great leader: Roselinde Torres

Length: 9:15

In this candid talk, Roselinde Torres explains that being a great leader goes beyond leadership training programs. After decades of studying the world's greatest leaders, Torres states they all ask three crucial questions:

  • Where am I looking to anticipate change? 
  • What are the diversity measure of my network?
  • Am I courageous enough to abandon the past? 

By asking these questions, you can be more prepared to lead change in your organisation. 


4) As Work Gets More Complex - 6 Rules to Simplify

Length: 11:58

Why do some people look so disengaged with their work? Yves Morieux, director of BCG Institute for Organisation, says it is due to increasingly complex businesses and obsolete traditional management pillars.  

In this energetic talk, Morieux offers six rules for "smart simplicity." (Rule One: Understand what your colleagues actually do.) 


5) Got a wicked problem? First, tell me how you make toast

Length: 9:01

Many quality problems are very complex and can only be resolved with the help of a number of specialists.

In this talk Tom Wujec, a designer at Autodesk, shares his research on how humans deal with different tasks. After watching how thousands of people draw how they make toast, Wujec discusses how tasks which seem easy to explain can actually be full of variation and complexity. 


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