Governance, Risk and Compliance Blog

How Technology is Shaping the Role of the Quality Professional

Posted by Ben Marshall on Wed, Apr 19, 2017

In today’s modern workplace, computers and automation are commonplace. However, the Global Quality Survey 2017 revealed that many quality professionals are still underequipped when it comes to technological tools – despite realising that it is increasingly important to go digital.


A significant 37% of respondents agreed that they don’t have the tools they need to effectively manage quality. These figures are mirrored by the number of days spent reporting: 48% without a QMS system to assist with audits and compliance to Standards spend more than 4 days per month creating reports. This is compared to 57% of those with QMS systems who spend less than 4 days per month on the same type of tasks.


Lack Of Suitable Technology Is Enough To Make People Leave

Only 27% feel their organisation is more than slightly effective at using technology to assist in delivering continuous quality improvement across the organisation.

Feeling underequipped to carry out a role to its fullest is a big reason for quality professionals to walk away: 20% of respondents had left a job because they felt they did not have the right tools. This ties in with the number of dissatisfied quality leaders who feel unheard despite more than ever reporting directly at board level (68% compared to 2016’s 56%).




The Right Tools Could Equal Promotion

It might seem all doom and gloom, but there is an upside: quality professionals who have procured and implemented the right tools for the job - namely, and electronic quality management system – are far more likely to receive a promotion. Of those who had introduced EQMS to their organisation in the last two years, 41% were promoted.

The mindset of the quality profession is very much leaning towards the importance of technology in their roles and beyond: 62% of respondents agreed that a quality management system is going to evolve into a business management system within the next five years. This is a positive outcome for quality professionals who strive for better tools and greater integration of quality processes across the organisation. A mindset of business management system is useful to drive the procurement of technology tools such as EQMS, as buy in is easier to manage from leadership if direct and holistic business benefits can be derived from a business case.


Request a demonstration of EQMS today to see how the software can apply across your entire organisation as a business management tool.


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