Quality priorities 2018: Review of 2017 & new year's resolutions

Posted by Emily Hill on Thu, Jan 04, 2018

We asked 10,000 quality professionals to share their highlights from 2017, plans for 2018, and any advice they would share with others. 

Qualsys would like to thank everyone who took part in the survey, and here are eight of the best. 

global manufacturer 2018 plans.png

 

1)  Aza Bik, Quality Manager for Cardiology and Cardiac Surgery

What went really well for you in 2017? 

I developed the quality management systems in two healthcare organisations. They both achieved ISO 9001:2015 certification.  I succeeded in getting my ISO 22000 lead auditor certificate. And I also managed to progress my career, landing a role as a quality consultant.

Plans for 2018? 

In 2018, I'll be conducting a research project in quality management and coordinating an infection control program.

Advice for other professionals? 

Be ambitious in everything you do. 

 


2)  A UK-based business

What went really well for you in 2017? 

Achieving ISO 9001:2015 certification was a real highlight of 2017, as was being part of the business process and assurance function and delivering a quality presentation at a CQI branch.

Plans for 2018? 

I plan to get more involved with business process and assurance functions and maintain our certification to ISO 9001:2015.

Advice for other professionals? 

I'd recommend you encourage senior management to become more involved with your quality management system. Engage regularly with stakeholders at all levels of your organisation and share knowledge and experiences with others. 


3)  A quality student

What went really well for you in 2017? 

I have been on a steep learning curve throughout 2017. I've been made aware of new data laws and learning where to find important information on changing regulations. 

Plans for 2018? 

In 2018, I want to further my education, see about starting work within the industry, and start saving to pay off my tuition fees!

Advice for other students? 

I'd advise other quality students to talk to as many professionals in the industry as possible and to get involved with the CQI. 

 


4) Kevin Tuke, Group IMS Manager, Eptare Refrigeration

What went really well for you in 2017? 

In 2017, our business successfully launched some really exciting new products to market, and I integrated all our new acquisitions into our IMS. We also successfully transitioned to the new ISO 9001 and ISO 14001 standards!

Plans for 2018? 

In 2018, I'll be looking closely at the metrics across 15 plants and 12 countries. I aim to stabilise the group non-quality costs (total NQ costs / turnover). And I want a 1% increase in Right First Time across the group. 

Advice for other professionals? 

Internal audits are a great opportunity. Make sure you use them to add value to your business.

 


4) 10,000+ employee, multi-site manufacturing business

What went really well for you in 2017? 

I managed to get approval to replace our obsolete quality management system packages. We transitioned to ISO 9001:2015. One of the greatest achievements was getting agreed metric methodologies for measuring and comparing global quality performance. 

Plans for 2018? 

We'll be rolling out our new quality management software. We're starting to integrate our global quality system and that will help us to monitor global quality system KPIs. 

Advice for other professionals? 

Make sure management understand the importance of your quality management system. Too often, it's seen as an afterthought and not an essential business tool. 


5) Global manufacturer

What went really well for you in 2017? 

We managed to achieve AS9100 C implementation in our US facility. We also successfully passed our AS9100 D readiness review. Best of all, a large number of our employees successfully completed their internal auditing foundation course training. 

Plans for 2018? 

We'll be getting certified to AS9100 Rev D and doing an IATF 16949 gap analysis training.  

Advice for other professionals? 

Training our employees is the most important activity we can undertake. It makes implementation of change far less painful.  

 


6) US-based manufacturer

What went really well for you in 2017? 

Our quality management system transition to ISO 9001:2015 went really well. Quality control at manufacturing sites and running workshops to engage employees have both been successful. 

Plans for 2018? 

Increase internal standardisation of processes. 

Advice for other professionals? 

You must set objectives and set a vision for your quality management system. 

 


7) UK-based business consultancy services

What went really well for you in 2017? 

Successfully passing several examinations and getting a promotion. 

Plans for 2018? 

Become more familiar with our quality, environment, process safety and GDPR requirements. 

Advice for other professionals? 

Be resilient - don't give up after receiving any type of disappointment. 

 


8) UK-based 250+ person food manufacturer

What went really well for you in 2017? 

More employees have started challenging our processes which I've found really helpful. I worked with our internal communications team at the start of last year to get some messages out there, including some "Why Quality?" instructional videos.

Plans for 2018? 

My resolution for next year is to try something new each month, like running quality improvement workshops, going to different training events, and creating reports on new areas. 

Advice for other professionals? 

We should challenge the status quo more. Don't be afraid, just speak up. 

 

What you should do now

Ambitious plans for 2018? We are all learning and developing our skills.

Sign up for Qualsys's 1-day courses to be inspired, network, and gain actionable advice for advancing the maturity of your governance, risk and compliance management practices. Browse courses here. 

Alternatively, if you are looking to implement a new governance, risk and compliance management system, download our GRC software datasheets. They discuss the software features, benefits and how you can use the software in your business. 

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