Governance, Risk and Compliance Blog

Questions about ISO 9001:2015? Join us this Wednesday evening (Free CQI event at Sheffield Hallam University)

Posted by Emily Hill on Mon, Oct 02, 2017

You now probably have a sound understanding of the new ISO 9001:2015 requirements. You recognise ISO 9001:2015 gives you an opportunity to make real positive change, enhance your management system and make your business more efficient and profitable. However, approaching the transition can seem overwhelming.

To help you plan your transition, the CQI have organised a free ISO 9001:2015 discussion meeting this Wednesday evening at Sheffield Hallam University.

There will be a panel of experts from across Yorkshire who will share their journey and answer your questions. 

When: Wednesday 4th October 18.30 - 20.30

Who: Anyone interested in ISO 9001

Cost: Free

How: Sign up here


Sign up for ISO 9001:2015 implementing the new quality system standard


Read more about the expert panel below. 


Mike Turner, Managing Partner at Oakland Consulting

Mike is an acknowledged expert in quality and operations management, as demonstrated by long-term assignments in a range of large global manufacturing, service and public sector organisations, such as EADS, Shell, BNFL, EDF Energy, Unilever and the BBC.

Mike will be outlining the new requirements for ISO 9001:2015 and explaining the business need for these changes.  






Kate Armitage, Product Quality Assurance Manager at Qualsys Ltd

Kate has over 15 years' experience managing quality. At Qualsys Ltd, she has a dual role managing both the internal management systems, processes and procedures and directing the changes to the electronic quality management software solution EQMS. 

Kate will be sharing her approach to transitioning to ISO 9001:2015 and how developments in EQMS reflect the changes to the standard. 





Dr. Malihe Shahidan, Senior Lecturer at Sheffield Hallam University

Malihe is a course leader for the MSc Total Quality Management and Organisational Excellence distance learning course. She's an expert in teaching supply chain management, business management, business systems, operations and quality. 

Malihe will share her research into quality management and how the industry is changing. 







Juliet Stringer, Group Quality Manager at Special Steel Group

Juliet first started her career in engineering and quality at the age of 18, when she applied for a job as a metallurgical technician. Within eight years, she was leading a team of engineers and achieved higher education in Quality and Metallurgy. She now uses her expertise to help organisations make their working practices more effective. 

Juliet will be discussing her approach to ISO 9001:2015 and sharing advice on making the transition. 






Susan Lines, Auditing Consultant at Quality Lines Ltd

Susan is an experienced lead auditor. She has worked for various certification bodies, including BSI and BMTrada. Susan is now a freelance auditor and consultant who helps businesses implement and assess their management systems. 

Susan will be sharing her experience of reviewing management systems and sharing her advice for a successful transition. 






Sign up for ISO 9001:2015 implementing the new quality system standard


Tags: ISO 9001:2015, ISO 9004

ISO 9004 Overview

Posted by Marc Gardner on Thu, Jul 06, 2017

ISO 9004 is currently under revision and the draft international standard is now available for public comment. In this article, we spoke to Richard Green, founder of Kingsford Consultancy Services Ltd and former Technical Director at IRCA, who shared what the standard is about and how you can get involved. 

 ISO 9004 in focusBackground

First published in 1994, ISO 9004 was updated in 2000 and more recently in 2009. It stands apart from ISO 9001 but is aligned to it where it makes sense to do so.

Because ISO 9004 wasn't revised alongside ISO 9001 in 2015, it needed to be updated to meet the new requirements of that standard. A project to revise ISO 9004 was approved in December 2015 and a technical committee is currently developing a working draft.

The title and scope of ISO 9004 have changed, and there's now a self-assessment tool to evaluate how best to implement the standard's recommendations. For example:

  • The standard now explains the difference between 'Mission', 'Vision', 'Objectives' and 'Policy', and it applies to all organisations, no matter what their size or sector.
  • The title of ISO 9004 was previously "Managing for the sustained success of an organization ā€“ A quality management approach." It'll now be titled "Quality of an organization ā€“ Guidance to achieve sustained success."

What does it mean by 'sustained success'? 

Richard Green explains: "There are still questions as to what constitutes sustained success. There haven't been any studies in this area since Jim Collins's "Good to Great" 30 years ago, but overall the feeling is that ISO 9004 is going in the right direction.

"ISO 9004 offers guidance as to how organisations can enhance their overall quality by improving their maturity level, and provides a framework for strategy, leadership, resources and processes."

good to great article.png 

Should our organisation work to ISO 9004? 

ISO 9004 is recommended as a guide for organisations to extend the benefits of ISO 9001 and develop their performance through continual improvement.

Richard says: "Should you go for 9004 if you already have 9001? Iā€™d say that depends on your motives for going for 9001. If you went for 9001 simply to get onto tender lists and you've no aspirations for seeking to operate an efficient and effective business, then no. If you genuinely want to develop yourselves, then yes."

Is ISO 9004 taken up less than ISO 9001? 

Low awareness, and competition with other methodologies, might go some way to explaining why there seems to be less talk about ISO 9004 than its bigger sister ISO 9001.

"I think lack of take-up is partly down to people not appreciating it exists," Richard says. "Or if they have heard of it, not understanding what it sets out to achieve. Also there's stiff competition out there in terms of improvement methodologies, most of which are sexier ā€“ lean, six sigma, Kanban and so on." 

Kanban kick-start example

ISO 9004 is currently being reviewed, and the draft is now available for public comment. Download a copy of the standard here:

Alternatively, subscribe to the Qualsys newsletter for regular updates on standards, regulations and quality career development. 


Tags: ISO 9004