5 Minutes With Chris Owen, Services Director at Qualsys

Posted by Emily Hill on Tue, Jan 24, 2017

Chris Owen has been promoted to the role of Services Director, which means he will be taking a step back from day-to-day implementation services and focusing on nurturing a fast-growing services team.

Get to know more about Chris and his plans for the services team below! 

Chris owen2.png


Qualsys’ services are all about… 

Ensuring our customers succeed with EQMS. After customers come on-board, the Services team at Qualsys provide ongoing support. We provide lots of different services: migrating documents, configuring fields, validating scripts and administrator training days - making sure that everything runs smoothly and our customers have everything they need and receive the highest quality service. 


Best moment at Qualsys …

There are lots of best moments. However, I would say my personal favourite is when our customers pass their audits. For example, when DySIS Medical passed an FDA audit. After they got their letter from the FDA, we were there in the background making sure they had everything in place. We love to share our customers success! 


Biggest challenge for the services team…

There are two main challenges.

The first is helping our customers maximise their use of EQMS. We've been developing EQMS to meet our customer needs for 25 years, so it one of the most powerful solutions on the market. This means there is lots of advanced functionality so making sure our customers are using all of the functionality is key. 

The second challenge is helping our customers to change the culture of quality in their company. There are lots of organisations where quality is seen as the responsibility of the quality team. EQMS completely changes this. But culture change is different in every organisation, so we have to get under the skin of our customers and help them to successfully roll EQMS out to their end-users. There is no point simply telling all employees there is a new system, you need to tell them why EQMS will help, what it is used for and how they can use it. Everyone has their part to play. 


Favourite part of your role...

I'm a people-person. I really enjoy spending time with our customers and the team at Qualsys. Whenever I am listening to challenges, I always want to make suggestions and share my previous experiences. 


Most looking forward to…

It’s a really exciting time not just for Qualsys, but also for the Quality profession. Leadership teams are realising the importance of empowering their Quality Professionals and this means they are getting some really amazing results. What is exciting more for me is that we are providing the technology which is enabling quality professionals to achieve amazing results. The way we work with our customers means we're always looking at how to improve and build on EQMS success - which makes it a dynamic relationship that's always engaged. There's no static: we always have open dialogues to help move quality forward within EQMS, for our customers, and the quality profession in general. It's exciting to see the potential!


For articles about ISO standards, news from other quality professionals and events to attend this year, sign up for the EQMS Newsletter. 



Tags: Meet the team

Qualsys Welcomes New Team Members

Posted by Emily Hill on Thu, Jun 16, 2016

Qualsys is delighted to welcome five new team members who have joined us over the past few months.

The company is always excited to introduce new talent to further advance EQMS and the services we provide. 

Mike Pound, Managing Director at Qualsys: "It is great to have so many skilled professionals joining us with the same drive and enthusiasm that Qualsys was founded on. It is a pleasure to provide our employees with a positive environment to learn and thrive in, knowing that they are getting the experience needed to do great work.” 

Kate Armitage - Product Quality Assurance Manager


Kate joins Qualsys as a software Product Manager. She joins us with over 15 years’ experience in IT Solution Delivery and Quality System Management. Kate will be coordinating a number of exciting new projects, working closely with our new and existing customers and our development team to progress EQMS. 

Not one to sit quietly in the corner, Kate wears her heart on her sleeve and gets stuck into every project. She is looking forward to applying her skills to a new challenge and getting to know the Qualsys team. 

At the weekends you will find Kate hiking in the Peaks, knee-deep in mud, with a flask of tea and a slab of flapjack. 

To contact Kate, you can email her on kate.armitage@qualsys.co.uk.


Alex Swan - Business Development Manager 

alex_swan.pngAlex helps quality professionals who have contacted Qualsys to overcome the GRC challenges they face in their organisation. He goes the extra mile to ensure our prospective customers have the resources and information they require to achieve success, spending much of his time traveling across the UK to deliver presentations and supporting customers through their EQMS implementation. 

Alex is looking forward to championing the "Grow By Case Study" company ethos and helping more companies to deliver tangible results with EQMS. 

Outside of work, Alex is often whizzing across the county on his road bike. 

Contact Alex to discuss your GRC challenges: alex.swan@qualsys.co.uk.  


Mark Brook - Service Implementation Manager 

Mark manages the end-to-end implementation process of EQMS, making sure that the system is configured to best fit our client's requirements. 

He has over 15 years' experience in technical roles, implementing solutions for the NHS and other highly-regulated and complex-structured organisations across the globe. 

In his spare time, Mark enjoys CrossFit, watching Sheffield United and spending time with his family. 

Contact Mark on: mark.brook@qualsys.co.uk.  



Sam Rumley - Software Developer


Sam graduated from Sheffield Hallam University in 2013 with a masters in Computer and Network Engineering.

Before joining Qualsys in June 2016, Sam spent several years developing advanced healthcare systems. Now, Sam will be optimising the EQMS modules to deliver industry-leading GRC solutions for our customers. 

Contact Sam: sam.rumley@qualsys.co.uk 




Dave Beard - Service Implementation Manager


Dave achieved a First Class honours degree in Computer and Network Engineering from Sheffield Hallam University.

With 13 years’ experience implementing software and supporting the network infrastructure for an NHS supplier, Dave will be managing the end-to-end implementation of EQMS for a number of Qualsys' new customers. 

Dave is really looking forward to learning more about EQMS and delivering a seamless implementation. 

Contact Dave: dave.beard@qualsys.co.uk  


See more key personnel here 

Tags: Meet the team

Qualsys Welcome New Team Members

Posted by Alastair Atcheson on Tue, Jun 30, 2015

Qualsys would like to extend a very warm welcome to the new members who have joined the team this year.

The company is always excited to introduce new talent across a range of departments, including software development, implementation, sales and marketing.

Managing Director Mike Pound said “It’s great to have young people joining us with the same drive and enthusiasm that Qualsys was founded on. It’s a pleasure to provide our young employees with a positive environment to learn and thrive in, knowing that they are getting the experience needed to go on to do great stuff.”


PhilPhil Entwisle  Software Development Manager

Phil joined Qualsys as a Senior Software Developer to introduce new technologies and develop products in the EQMS portfolio.

Previously Phil worked for a large regional law firm where he was responsible for software development. In this role he played a key part in various strategically important projects and helped secure new business with some major clients. Prior to this Phil developed software for the lead supplier to the automotive aftermarket industry.

Phil has a degree in Computing and is Microsoft certified. Outside of work he enjoys cycling, photography and skiing.

benBen Marshall –  Software Developer

After graduating from Sheffield Hallam University with a BSc (Hons) first class degree in Games Software Development, Ben went on to get an MSc in the same field.

He joined Qualsys in early 2015 after two years working in the games industry. Looking for a new challenge and wanting to return to Sheffield, Ben joined the team to continue the development of the EQMS software.

RyanRyan Peplow –  Installation Specialist

With nearly 15 years IT experience Ryan's skills range from SQL scripting to Network Infrastructure management and everything in between. Ryan's understanding of how technology fits into the day to day operations of a business makes him an invaluable part of the Qualsys team. With his ability to quickly analyse issues and formulate a solution you can rest assured your problems will be dealt with efficiently and effectively.

In his spare time Ryan enjoys playing the Piano, Landscape Photography and re-homing orphaned cats.

Service Implementation

JaneyJayney Needham – Service Implementation Support

Jayney first joined Qualsys in 2008 on a part-time basis providing support to assist with accounts and invoice management. After a career move into publishing, marrying, and two children later Jayney re-joined the team in May 2015 providing support and assistance to the Services team and Office Manager.

Jayney loves a new challenge and is looking forward to expanding her role within Qualsys. Away from work Jayney spends most of her time with her family (husband, 2 small children and a dog).

DecDeclan Webster – Service Implementation Manager

After four years working with quality systems and procedures in the world of engineering, Declan brought his practical knowledge and experience with him to become part of the Qualsys team.

In his spare time Declan is interested in writing and filmmaking.

Sales & Marketing

AthealAtheal Alwash – Sales & Digital Marketing Executive

Atheal leads the pre-sales function at Qualsys and also provides account management at the company. He is passionate about providing a tailored solution to his customers’ requirements and representing the company.

Atheal has worked in the healthcare and construction sectors providing bespoke, manufactured solutions and technical services in sales, account management and marketing positions. He has also implemented a CRM system within a PLC company.

AlAlastair Atcheson – Digital Marketing Executive

Alastair graduated from the University of Manchester with a First Class degree in English Literature and American Studies. In addition, he studied abroad at the University of California, Santa Barbara, developing his interest in music journalism, screenwriting and American history.

Alastair joined the Sales & Marketing team at Qualsys at the beginning of 2015, creating online content and expanding the company’s social media strategy. He now helps lead the company’s inbound marketing efforts, developing innovative ways to curate and share the latest business developments and industry resources.

Welcome Back Gemma!

GemmaWe would also like to welcome back Key Account Manager Gemma Baldan who has recently returned from her maternity leave after having a healthy baby girl.

She is excited to rejoin the team and is looking forward to taking on new challenges and opportunities.

Tags: Meet the team