Are unhappy employees impacting quality performance?
A study by Real Business surveyed 1,000 employees and found that the average worker takes 1.5 sick days due to being unhappy at work, with those on higher salaries taking more than average days. While you may think that employee unhappiness is just an issue for your HR Manager, it has real implications on quality performance.
A positive workforce is going to work more productively, have enthusiasm for your services and your customers, and feel valued by the business. All of these elements enhance business operations in one way or another: a productive team slashes wasted time, your improved customer service boosts retention and reputation, and empowerment reduces employee churn.
A happier team is not only more motivated and emotionally engaged with company goals but is also far less likely to take sick days or so-called "duvet-days" for work-related stress or illness. You’ll also find employee retention is far more successful if staff are given the opportunity to feel valued and in control of their role.
Drive out fear
What is making your employees unhappy? And more importantly, what is stopping your employees from speaking up about what is upsetting them?
As Deming would say, you need to "drive out fear" so that everyone may work effectively.
One way to drive out fear is by feedback surveys. Keeping an eye on overall satisfaction and drill-down data on individual and team happiness means you can more effectively engage employees in the most efficient way – therefore improving quality and boosting a positive culture change.
The below 5 applications can be used to capture valuable stakeholder feedback.
Our pick of internal feedback apps
An anonymous employee feedback app, you can deliver simple one-question surveys to staff via email as once a week. You can opt to ask the same question repeatedly for real-time change analysis, or have a different question every time to get an overview of employee satisfaction. Questions can be asked in a 1-10 scale, text responses, a simple yes/no – however best you feel the data would represent the current mood of employees.
TinyPulse is also a great way to deliver positivity in the workplace as it operates a ‘Cheers for Peers’ system. Staff can thank their colleagues either publicly or anonymously for doing a great job on something – and this can be circulated to an internal screen for everyone to see. It’s a great way to motivate employees to work better together and appreciate the different roles they work with every day.
Based on the premise of emotional engagement boosting business achievements, WeThrive has been developed to monitor employee engagement by integrating with feedback surveys, performance management, or however else you currently monitor workforce engagement. Real-time reports allow you to monitor overall employee satisfaction and happiness – which of course impacts on a wide variety of things such as fewer sick days due to work-related stress.
You can set up reporting for your own team or for the entire organisation – both of which are very useful groups of data to analyse. With the information gathered, you’ll be able to identify the problem areas which are preventing emotional engagement from stakeholders. You’ll be able to figure out how to improve them in order to boost commitment to internal quality and business efficiency.
A very handy tool to introduce a culture of accountability, Week Done enables staff to share their plans for the week and monitor their own progress on each task. They can share accomplishments and highlight tricky challenges to give managers a real-time overview of the effectiveness of their team members.
One of the most nifty things about this tool is the ‘personal vs business’ objectives reporting: you can align personal objectives and achievements directly against formal business goals to monitor how individuals are contributing to company success overall.
Ideal for target-led work environments, Qarrot enables managers to incentivise their teams with real-life rewards. The incentive scheme is a great way to engage employees to focus on working towards shared goals and company objectives.
An incentive programme may feel like a false economy but in a sales-based environment it can be a great way to deliver immediate and cumulative satisfaction amongst employees. The recognition they receive using Qarrot, in the form of gift cards of their choice, means staff will feel valued and at the same time driven for success. After all, their success means your success!
- Culture Amp
A great way to keep your finger on the pulse, Culture Amp is designed with great data in mind, delivered with privacy controls to help confidentiality to boost user confidence. The difference between Culture Amp and some other apps mentioned here is that it allows you to send questions, performance reviews, and surveys at different stages of the employment cycle. That means you can monitor employee performance and satisfaction throughout the lifecycle, giving you a clear picture of where the tougher areas for happiness and productivity remain.
Managers are limited to view reports only relevant to their teams or individuals, where required, so that feedback can remain relevant and no unnecessary information is shared. As well as a confidentiality element, Culture Amp uses ‘driver analysis’ in reporting to demonstrate key drivers for behaviour at any point.
(*Qualsys are not partners or affiliates with any of the above mentioned apps. We just think they’re useful tools you might like to try out when you implement new systems such as EQMS to monitor engagement and on-boarding success).
3 questions you should ask right now
Using these feedback surveys, you can drill-down into the areas where employees are unhappy. This feedback can help you to get buy-in for larger projects, such as for getting an electronic quality management system in place.
Here are three questions you can ask your employees right now:
- Do you know where you can access all information about processes and procedures?
- Do you feel like issues are managed and escalated to the right person?
- Do you feel like your colleagues are taking accountability for their responsibilities?
Download our EQMS Buyers Toolkit for more ways to engage your stakeholders with quality.