Governance, Risk and Compliance Blog

Fortis IBA introduces new QHSE management software

Posted by Liam Pollard on Thu, Jun 22, 2017

Fortis IBA have recently started implementing EQMS by Qualsys to manage their health and safety, environment and quality management processes. 

Fortis IBA are leaders in the recycling and production of incinerator bottom ash, creating a quality secondary aggregate for use within the construction industry. They have three main operating divisions, in the waste, quarrying and recycling sectors, and employ around 220 people.

Previously part of the Raymond Brown Group, Fortis IBA are one of the four businesses who now need their own accreditation to ISO standards. As part of this, they extensively overhauled their IT systems and made a strategic decision to implement an ISO and compliance management system to help manage health and safety, environment and quality management processes.

After a competitive tendering process, Fortis IBA chose EQMS by Qualsys for its advanced functionality, consultancy services and 'Lego brick' approach to software modules.

Ben Jacobs, Technical and Environmental Manager at Fortis IBA, said: "We needed a solution which would enable multiple users to have different levels of access. We needed to be able to carry out inspections anywhere and we needed to be able to produce instant KPI reports. EQMS ticked all of these boxes."

Fortis IBA will implement four EQMS modules:

Alex Swan, Business Development Manager at Qualsys Ltd, helped Fortis IBA through the buying process.

"Buying enterprise quality and ISO management software isn't like purchasing office stationery," Alex said. "It needs to be a good fit for us and for our customer for many years. From the initial enquiry, we could tell that Fortis IBA was a strong mutual fit. We're delighted to welcome Fortis IBA to the Qualsys family and our account management, support and service implementation teams will be working closely with them to maximise return on investment." 

 

Looking for a QHSE management system?

If you're reviewing the way you manage quality, health and safety or environment processes and think you may need a software solution, request a call back below.

One of the team will call you to ask a few questions to understand more about you and your company. If it seems like a good fit, they'll offer you a demonstration of EQMS with one of our management team. 

 

Request a call back: 

 

Tags: Quality Management Software, Implementing EQMS

How to use Net Promoter Score as a quality performance indicator

Posted by Emily Hill on Wed, Jun 07, 2017

Many ISO standards require you to determine, monitor and measure output. However, they do not prescribe which key performance indicators (KPIs) or quality performance indicators (QPIs) you must track, how to track them or even when to do so. These are for you to decide. Read more: ISO 9001:2015 KPIs to track.

Understanding ISO

According to the Global Quality Survey, a large majority of quality managers are spending a significant amount of time monitoring waste, non-conformities and complaints. Read more here.

But what about brand reputation? 

In this video, John Oakland shares how quality initiatives can transform operations over time, but customer perceptions may still not change without additional after-care.

John Oakland 2.png

Watch John Oakland: Redefining Quality / Protecting Reputation Presentation / at the EQMS User Group

 

This Harvard Business Review article says: "Without a clear, measurable, value-creating goal, companies risk expending huge amounts of human and capital resources without delivering any real financial return." 

So, what is your customer's perception of your brand? What matters the most to your customers? And how are you going to measure the change over time?  

Net Promoter Score has grown in popularity over recent years. While many organisations are using Net Promoter Score in some way, few are maximising their use of it. 

Nathan Broad, Group IT Director at Synexus, is a black-belt six-sigma expert who's worked with a number of large global organisations. Nathan is an advocate of implementing Net Promoter Score and has led a number of highly successful projects. 

Below, we interview Nathan and hear how he's used Net Promoter Score as a quality performance indicator.

Qualsys: Why should businesses use Net Promoter Score? 

Nathan Broad: Many organisations send out feedback surveys. However, these surveys are typically too long, biased and lead the customer down a particular route.

Net Promoter Score surveys do not lead the customer. Instead, in a Net Promoter Score survey, your customer or prospect will likely just talk about what's important to them. This means you can get straight to point and understand what they want – what was good or what was bad. You don't need to spend hours analysing the responses to 25 or more questions which were probably not important to the customer."

Can you tell us a bit about your experience implementing Net Promoter Score? 

I first implemented Net Promoter Score about eight or nine years ago. At this time, Net Promoter Score was fairly new. We found there was value using Net Promoter Score for customer loyalty research across all business units. 

We integrated Net Promoter Score with our CRM, salesforce.com. It was set up so that after an interaction with our customer, a survey was sent out.

We had a set process based on the score customers gave. If a customer was a detractor – those who give a score of between 0 and 6 – a member of the sales team or an account manager was notified and set an action that they needed to call the customer. 

We then used this feedback to help understand how the customer was feeling and improve the quality of our product. Over time, this feedback helped improve the Net Promoter Score from around 0 to +30. It helped because we were focusing on what really mattered to the customer.

What mistakes should brands avoid?

Net Promoter Score isn't a 'once a year' activity. Many organisations send out a survey once, get the feedback and then don't do anything with it. Net Promoter Score needs to be a virtuous cycle of feedback which you can use to make real quality improvement.

What are the most important considerations for planning a Net Promoter Score campaign? 

  • Only survey the decision-makers and the influencers.
  • Think about the volume of customers you want to survey. This will reflect the channel you use to collect the data. Expect a: 
    • 40%–50% response rate by phone (small volumes of customers)
    • 3%–10% response rate by email (large volumes of customers)
  • Consider how you are going to feed-back and review:
    • How will you manage micro actions? e.g. will you use EQMS to assign responsibility?
    • How will you manage macro action?

How EQMS helps manage the Net Promoter Score

EQMS is a flexible electronic quality management system which can be used to plan, track and manage business processes. Many organisations, including Bunzl and M B G Insurance, use EQMS Issue Manager as a form-based call management system. 

The enforced workflow triggers actions and manage activity through a pre-defined process. For more information about using EQMS Issue Manager, download EQMS datasheets here. 

 

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Tags: Quality Management Software, Electronic Quality Management System

Paralysis by analysis: KPIs you should be focusing on – Global Quality Survey results (Part #3)

Posted by Jamie Rose on Wed, Apr 26, 2017

EQMS makes compiling reports much easier

 

Picture the scene.

Multiple spreadsheets open on your screen. Scribbled Post-Its – "non-conformity doubled", "increase in outdated documents" – stuck haphazardly around your desk. Piles of paper with last week's to-do lists. 

If this sounds familiar, you aren't alone! Over half of the quality professionals who responded to the Global Quality Survey 2017 said they spent at least a full week of every month compiling and producing reports.

While Big Data has created an explosion of opportunities for you to reinvent the role of quality, paralysis by analysis is slowly stealing your precious time and sanity. 

But it's difficult to avoid the overload. There's now so much data, it can be incredibly overwhelming. So where should you be focusing your efforts? 

Below, we have set out three essential key performance indicators and ways in which you can quickly get and measure this data. These metrics were recommended by 151 quality professionals in the Global Quality Survey 2017. You might also find the following articles useful:

3 tips for choosing KPIs

5 quality performance indicators you should be tracking

 


#1 – Customer complaints

It's more than 100 years since the catchphrase "The customer is always right" was popularised by retailers such as Harry Gordon Selfridge, but it's still an essential motto for every business, and the not-so-secret key to long-lasting success. 

Quality is driven by customer demand: a good and consistent product or service must be deemed a quality experience. That's why customer complaints come so high on the list of common KPIs: lots of complaints leads to a reduction in quality.

Customer complaints are a common KPI

Measuring customer complaints is complex and so is likely to be one of your most time-consuming tasks. Some factors you might encounter in your measurement include:

  • Number of complaints in a set time period
  • External factors to consider in the number of complaints (poor weather affecting delivery, for example)
  • Where the complaint originated (service, product, delivery, aftercare etc.) and the individuals linked to that complaint
  • How many complaints were solved immediately or had to be escalated
  • Time taken to resolve a complaint
  • Complaints dealt with outside internal SLA closing times
  • Type of action taken (refund, return, replacement, future discount etc.)
  • Result of corrective action (escalation, closure, customer NPS score).


#2 – Preparing for and reporting on audits

Audits are commonplace for any quality professional. But one problem they face all too often is the need to devote time to correcting potential non-conformities before their audits have even begun.

Those professionals who used systems such as EQMS Audit Manager spent considerably less time preparing for and reporting on audits. However, the principle remains the same: audits are crucial to ensuring continuous quality improvement.

"70% of those who responded to the survey agreed that 'being ready for external audits' is important or extremely important to their role and organisation."


Internal audits were found to be a key metric, whether carried out as standard for continuous quality, or before planned external audits to prevent non-conformities from being raised.

Quality professionals who used audit tools such as EQMS Audit Manager reported less stress on their workload overall, highlighting technology as essential to success in an integrated quality culture. Automated reports and on-the-go audit options reduced the time spent collating information and findings, and allowed internal auditors to carry out audits on-site without the need to duplicate any effort.


#3 – Reviewing, uploading and changing documents

Quality professionals who are, or want to become, ISO 9001:2015 certified highlighted the importance of reporting on document-related issues within their organisation.

Problems such as outstanding feedback and outdated documents affect quality at a broader level. Reporting on these problems helps you to find the sticking points in the feedback process, identify areas in which you can further streamline automated workflows, and highlight usage metrics the quality management system provides.

KPI dashboard


Organisations that are ISO 9001:2015 certified have found that, despite having a quality management system in place, the number of employees actually using that system can remain low (for example, managers with administrator capabilities leaving out-of-date documents on the site). 
This can lead to further problems (such as incorrect customer instructions being followed), resulting in a flawed product which does not meet requirements. The costs involved in rectifying such flaws are limitless, so by using documentation review as a KPI you will be able to stay ahead of potential problems.



What you should do now

For more information about the Global Quality Survey, download the report here. 

Or, for more information about using EQMS to bring together all your quality performance indicators, request a free demonstration here.

Request your EQMS Software demonstration

 

 Photo credit: Alamy

Tags: Quality Management Software, Audit Management Software, GRC Dashboard

Now live: Qualsys Global Quality Survey 2017

Posted by Emily Hill on Mon, Mar 06, 2017

For the third year running Qualsys have launched the annual Global Quality Survey - it's your chance to have your say on the pulse of the Quality Industry this year. 

Global Quality Survey

 

Never before have Quality professionals encountered such pressure in balancing and prioritising various organisational demands such as:

  • Hitting KPIs despite a lack of resource and tighter deadlines.
  • Identifying new opportunities for process improvement.
  • Complying to evolving Standards and regulations.
  • Aggregating data from a multitude of data sources. 

As technology evolves alongside developing regulatory requirements, so does the role of the Quality professional. It’s time to ask, how do you compare with others in your industry?

  global quality survey 2017.png

The Big Questions Answered

“The Global Quality Survey is intended to take the temperature of the Quality Industry 2017 so we can learn crucial lessons from one another. 

“Developments in Standards such as ISO 9001 will result in a shifting Quality landscape. Technological advancements, commercial pressures and an increasing number of data sources to assess now means the skills, experience and what is expected of a Quality Professional is changing – this survey provides the opportunity to benchmark, canvas opinion and learn from our peers. 

"What does the world believe to be the greatest lessons in Quality to be learnt from 2016/7? Have your say. 

"We will produce an anonymised report of our findings and we will ensure that you'll be the first in the know.”

 

Mike Bendall Qualsys 

Mike Bendall, Qualsys’ Services Director

 

2016 Survey Results  

£1 Donation to Charity 

For every survey completed we pledge to donate £1 to Sheffield Children’s Hospital Charity.

Each £1 donated will go towards:

  • Research into the prevention and cure of childhood illnesses
  • New facilities to extend the range of treatment provided
  • Improvements to the hospital environment that will benefit patients, families and visitors
  • Specialist medical equipment

 

Take the Global Quality Survey 2017 here >>>

 

 

 

Tags: Quality Management Software

NHS pharmacy opts for a robust quality and compliance management solution

Posted by Emily Hill on Tue, Jul 12, 2016

The pharmacy department at the Royal Free Hospital is deploying a new integrated quality and compliance management system to meet increasing healthcare compliance regulations and reduce operational costs. 

Royal_Free_Pharmacy.jpg

Image: Royal Free Pharmacy

The pharmacy dispenses prescriptions and provides medicines, information, and William_Marsden_17961867_by_Thomas_Henry_Illidge.jpgmanufacture and quality control medicines. The pharmacy also has a manufacturer's "specials" licence, an investigational medicinal products (IMP) licence and a wholesale dealer's licence, which means that Royal Free pharmacy are able to make and distribute a wide range of products.

Escalating Compliance Requirements

The pharmacy department is now partnering with Qualsys Ltd to implement EQMS, an integrated, modular quality and compliance management system.

After a competitive tendering process EQMS was selected for its advanced functionality which will embed compliance into all processes, such as the ability to electronically sign SOPs, access a full audit trail for all documentation and instantly view a KPI dashboard. 

Royal Free will be implementing a number of integrated EQMS modules:

  • EQMS Document Manager will structure, control and distribute policies, procedures and process documents securely to facilitate compliance to ECGMP Annex 11 and GAMP 5 guidelines.
  • EQMS Audit Manager will store evidence of compliance with MHRA requirements and ECGMP Annex 11 and GAMP 5 guidelines.
  • Established in 1828 by William Marsden, a newly qualified surgeon who was shocked when he found that he could not find treatment for a penniless young woman, the Royal Free's founding principle was that they would take in anyone who needed treatment – the first hospital in London to do so and the only London hospital to stay open during the 19th-century cholera epidemics.
    EQMS Training Record Manager will ensure that training records complies with GMP guidelines.  
  • EQMS Risk Manager will support the risk management requirements of GMP.  

Atheal Alwash, Sales and Account Executive for all of Qualsys's NHS accounts, said: 

"From our first discussions with the Royal Free Pharmacy it has been clear that EQMS is a perfect fit and we are delighted to be working with the team.

The entire team work hard to achieve a quality-first culture and this is how they continually provide world-class expertise and local care.

We are really excited about our partnership and are looking forward to inviting the Royal Free team to join us for some of our events in Sheffield."

For more information about how EQMS can support your organisation to meet your quality and compliance objectives, please download the EQMS Datasheets. 

 

Business case for EQMS Tool

Tags: Quality Management Software, Annex 11

Qualsys Launch the Global Quality Survey 2016

Posted by Emily Hill on Wed, May 11, 2016

This survey aims to take the temperature of the Quality Industry 2016, identifying trends and listening to your opinions on the most pressing issues facing Quality. 

Never before have Quality professionals encountered such pressure in balancing and prioritising various organisational demands such as:

  • Hitting KPIs despite a lack of resource and tighter deadlines.
  • Identifying new opportunities for process improvement.
  • Complying to evolving Standards and regulations.
  • Aggregating data from a multitude of data sources. 

As technology evolves alongside developing regulatory requirements, so does the role of the Quality professional. It’s time to ask, how do you compare with others in your industry?

  

The Big Questions Answered

“The Global Quality Survey is intended to take the temperature of the Quality Industry 2016 so we can learn crucial lessons from one another. 

“Developments in Standards such as ISO 9001 will result in a shifting Quality landscape. Technological advancements, commercial pressures and an increasing number of data sources to assess now means the skills, experience and what is expected of a Quality Professional is changing – this survey provides the opportunity to benchmark, canvas opinion and learn from our peers. 

"What does the world believe to be the greatest lessons in Quality to be learnt from 2015/6? Have your say. 

"We will produce an anonymised report of our findings and we will ensure that you'll be the first in the know.”

 

Mike Bendall Qualsys 

Mike Bendall, Qualsys’ Services Director

 

£1 Donation to Charity 

For every survey completed we pledge to donate £1 to Sheffield Children’s Hospital Charity.

 

Each £1 donated will go towards:

  • Research into the prevention and cure of childhood illnesses
  • New facilities to extend the range of treatment provided
  • Improvements to the hospital environment that will benefit patients, families and visitors
  • Specialist medical equipment

 

Take the Global Quality Survey 2016 here 

Tags: Quality Management Software

If Darth Vader Had Used an Electronic Quality Management System

Posted by Emily Hill on Wed, Dec 23, 2015

Unless you have been living on a remote galaxy far, far away on a planet with two suns and three moons, then you might have missed a certain level of buzz about the new Star Wars movie.

In the spirit of all things Star Wars, it got the Qualsys team to consider if Darth Vader had an electronic quality management system, would he have failed?

 Risk Management: 

If your main strategic goal is to take over the universe and your strategy is to do this by blowing up planets, reputation will be the cornerstone to success.

So for Darth Vader, this means ensuring that his key differentiator, his galactic superweapon, aka the Death Star, does not get blown up. 

Carelessly forgetting or ignoring the risk of the Death Star's exhaust port is unacceptable. It was only a matter of time before someone from the Rebellion recognised the weakness and decided to attack it. This careless error led to major delays, financial losses and, most importantly, reputational damage.

Had Darth Vader used an electronic Risk Management system, the risk of the exhaust port being attacked could have been identified, communicated and controlled.  

 

Document Management System: 

Having passed the Empire’s weak security systems on board the Death Star, R2-D2 simply plugged into an easily accessible wall port and downloaded confidential high value prisoner data. This is an example of really poor document control. 

Very few personnel actually needed to access the prisoner data. A Document Management system would have ensured that this critical data was only accessible to a minimal number of users.

 

 

Issue Management System: 

 

Darth Vader and a number of Imperial executives met for a strategy meeting to plan what to do about the stolen blueprints. Yet, instead of resolving any issues, they just ended up squabbling.

An Issue Management system would automatically enrol relevant stakeholders into a pre-defined workflow. This would mean that any unresolved issues would be automatically escalated to top management.  

 

 

 

Training Records Management: 

Stormtroopers were poor at pretty much everything. They couldn't hit targets, even when their life depended on it and their weak minds were incredibly susceptible to the force. This caused a number of issues.

If the Stormtroopers had the appropriate training, they would have been much more effective at combatting the rebellion. A centralised Training Records management system would ensure all the Stormtroopers had relevant and current training, such as being able to identify which droids they were looking for. 

 

Audit Management System: 

In Return of the Jedi, Darth Vader arrives mid-construction of the new Death Star for a progress meeting. The project manager gives the age-old excuse of a "lack of resources". 

Delays are common on large construction projects so keeping everything on track is essential. 

With an Audit Management system, Darth Vader could have instantly understood why the project was delayed and put into place the correct actions for ensuring the project gets back on track. 

 


 

 

In conclusion, whilst Darth Vader had clear strategic goals, vast technological resources and 'the Force', he completely failed to deploy policies, procedures and plans, which led to his failure.

The quality management lessons we can take from this are simple: use a centralised, pre-emptive and communicative management system to achieve your strategic goals.

What better way to embed a culture of quality than through this space opera? Share this article with your team. 

If you have ambitious business goals, find out how EQMS can support your organisation to achieve your strategic goals by downloading EQMS Datasheets.  

Download EQMS Datasheets

 

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Tags: Quality Management Software, Electronic Quality Management System

The transformational quality professional – Moving the business forward

Posted by Emily Hill on Tue, Nov 24, 2015

In rapidly growing companies, quality is often put on the back burner. Growing companies must take the time to rethink whether their existing quality management strategy and processes will provide long-term results otherwise they risk compromising the customer experience and risk losing market share to more mature and agile rivals. 

 The_new_QMS.png

When employees are required to take on new responsibilities, are constrained for time and creating huge amounts of information, and there is not a pre-emptive, consistent and communicative quality management system, mistakes will multiply - damaging both revenue and reputation.

The transformation required to ensure quality is at the centre of all business operations is huge and goes much further than printing off quality manuals and hoping that all employees will take the time to read and understand their requirements. Quality needs to be embedded into all processes, positioned at the centre of the business and needs to be an enabler for innovation. And the Quality Professional needs to lead this change. 

Not only do Quality Professionals need to join conversations about strategy, they need to instigate discussion, guide and challenge all levels of the organisation to improve performance. From discussing risk and ROI in the boardroom to examining operational issues, Quality Professionals need to branch out well beyond the quality team. The Quality Professional is instrumental to the success of a growing organisation and is a key driver for change across all business areas.   

 

The Big Issue

For the Quality Professional in mature organisations with quality well-embedded across the entire organisation, this way of working will be second nature. Perhaps they have learnt from previous experience the expensive cost of when quality fails. But for a growing market challenger or a follower, the transformation will be much tougher challenge. 

In many organisations, Quality Teams have been established, but only as a tool to pass regulatory audits rather than as a key enabler for building the brand. Shifting this mind-set can seem like an impossible challenge but once the change has been done can be highly beneficial to all stakeholders. 

 

 

Transforming the Quality Profession

Some Quality Professionals have already mastered this transition because they have realigned their role as being central to all business operations. They are looking to digital technologies to be more productive, enhance communications and are being more dynamic by asking: "What can we do to get ahead?" 

For example, audits can be used to deliver competitive advantages. iEQMS Audit Manager tablet application enables auditors to attach photos, record voices and even take video clips to provide a holistic understanding of the issues at hand. Quality Professionals can empower operational teams to actively recommend and suggest how the issues can be overcome.  

Tied to this is making sure that as many processes are automated as possible. Using reporting tools, eliminating time consuming spreadsheets and prioritising an ever-growing workflow is essential.  EQMS Dashboard Manager enables Quality Professionals to understand the context of threats and weaknesses at a glance, so that Quality Professionals can spend more time engaging stakeholders to truly improve processes. 

Whilst this transformation will not take place overnight, once the Quality Professional has systems required in place so that quality can be embedded into the culture of the business, the organisation will be more prepared to support rapid growth without compromising on quality. 

Download the EQMS Stakeholder Engagement Planner for more information about engaging stakeholder's in quality. 

 

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Tags: Quality Management Software

Raise A Glass for World Quality Day 2015

Posted by Emily Hill on Tue, Nov 03, 2015

At 4pm on Thursday 12th November, raise a glass of Qualsys' very own pale ale to appreciate, share and discuss the important contribution quality makes to your business. 

Find out more about World Quality Day 2015 and how you can request your free pack of Qualsys' very own pale ales here.  World Quality Day 2015

 

What is World Quality Day? 

Quality management practices contribute more than £90 billion to GDP every year - accounting for 6.0% of the UK GDP. Not only do quality management programmes reduce waste, they save companies millions, promote innovation and are the linchpin of an organisations sustainability. 

In a global economy where success depends on quality, innovation and sustainability, World Quality Day is a chance to reinforce these as the foundations of your organisation and focus on the importance of quality. 

World Quality Day was established with the purpose of promoting awareness of quality around the world and to encourage individuals' and organisations' growth and prosperity.

This year, the CQI's the theme for World Quality Day is "Sweet Dreams".

Entice and engage your fellow employees in the importance of quality by delving into the world of chocolate by downloading the CQI's Chocolate challenge. There are a number of interactive and engaging exercises which focus on chocolate you can download on the CQI website.

Download your CQI Chocolate Challenge Here. 

 

Why the 4pm Pint? world-quality-day

Every week, the Qualsys team get together in a quality circle to discuss, share and learn about other areas of the business. It gives the team time to reflect and ideas are often born. 

Qualsys is delighted that we will once again be offering free packs of ales to those who wish to join our tradition of the 4pm Pint on the World Quality Day.

Get involved by requesting your very own pack of three ales. Then take a photo of you and your team enjoying your 4pm pint. 

Either upload the photo to twitter using the hashtag #4pmpint or email it to Qualsys so that we can promote the important contribution quality makes to businesses across the globe. 

  

 

 

Tags: Quality Management Software, CQI, Events

Information governance: 3 ways EQMS creates value

Posted by Emily Hill on Thu, Oct 08, 2015

Quality managers are required to govern an ever-increasing amount of information. Managing this information effectively is a demanding challenge.  In this article we look at three benefits of effective information governance and how EQMS creates value. 

1) Unlock Corporate Information Assets:

What do polar ice caps, North American oil reserves and your corporate information assets have in common? A question posed by Ed Dobson, Enterprise Content Management Lead at Deloitte during his presentation at the AIIM Trade Members Meeting.

Approximately 70% of the world's fresh water is frozen in ice-caps, rendering it inaccessible for use. 70-80% of the North American oil reserves are also inaccessible. Equally so, approximately 70-80% of valuable corporate information assets are locked up in information silos. 

If 70-80% of information assets are locked away in information silos, it reduces productivity, workflow and general well-being. With regards to policies, procedures and process information, if employees can not access the most current documents, they will risk non-conformances. 

EQMS is a cloud-based software solution which has also been designed to work within SharePoint, Word, Outlook, Excel and Powerpoint, facilitating collaborative and productive workflows by making the information readily available for stakeholders with permission. 

 

2) Manage Information Chaos:

buy in for document management

 

It should come to no suprise to you that the amount of data we consume, create and share has exploded in recent years. CSC Insights claims that corporate data doubles every 14 months. 

Controlling the explosion of information in your organisation is also key to gaining greater insights into how your organisation can grow and where your weaknesses are. 

EQMS enables organisations to effectively gain control over information by using one interface. All compliance, governance and risk management documents can be found in one place. 

 

3) Promote Rapid Change:

 

promote-rapid-change-with-EQMS

 

Gone are the days when software needed to provide a rapid return on investment, according to Gartner in “Why CIOs Must Flip Three Leadership Behaviours”. Instead, Gartner argues that software must be valued dynamically by the way that it can deal with rapid change.

Although EQMS tends to provide most organisations with a rapid ROI, EQMS also enables rapid change to take place within an organisation. For example, if your organisation has an ambition to achieve a new ISO standard within the next few months, EQMS provides the digital framework to upload all supporting documentation to demonstrate that you meet the standards' requirements. Furthermore, authorised users can also edit workflows without IT intervention, which maintains the momentum on projects. EQMS evolves and scales with an organisation to promote rapid change. 

 

What next?  

For more information on implementing EQMS into your organisation, download the EQMS buyers toolkit below. The buying kit includes datasheets, a case for document management whitepaper, case studies and much more. 

 

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Tags: Quality Management Software, EQMS, Governance Risk and Compliance News