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In November this year, ISOQAR visited us to execute their regular Audit Manager surveillance audit, in order to assure themselves that we were still conforming to ISO 9001:2008. It was reassuringly good news that our 15th year of compliance marked a single minor non-conformance. The bad news was that the Quality Manager proved to be the guilty party. The technical offence was repaired within hours of the audit! We are now looking forward to the embedding of both procedure and process in our own revised:
- Issue Manager
- Risk Manager
- Dashboard and
- Mobile facilities
as we approach certification to ISO 9001:2015.
All our business activities from:
- Business Planning
- Business Consultancy
- Product Development, Testing, Implementation, Support and Training
- Staff Induction, Training and Appraisal
- Audit Management to
- Supplies Management
are now monitored at a weekly meeting through our own EQMS installation, QQMS.
It is all well and good designing and testing a bicycle, but nothing beats getting on it each day and experiencing the journey.
The MD is thrilled.
Quality Manager, Qualsys