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"It's a traditional lean approach and it results in two steps forward and one step back. Will it make your company better? Yes. But you won't get the big change you want. It will take years and years.
"You need to start by breaking the myth of continuous improvement."
"Most manufacturing operations have used lean principles to eliminate waste and drive efficiency improvements. This process is then applied to another area of the operation: Management sets another goal, teams use lean tools to achieve it and then sustain the gains.” - Duggan
"You need to design the whole company for operational excellence," Duggan says.
"The destination of Operational Excellence is defined as “When each and every employee can see the flow of value to the customer, and fix that flow before it breaks down.”
What you should do now:
- Operational Excellence: A Breakthrough Strategy for Business Growth
- Creating Mixed Model Value Stream
- Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques
- Beyond the Lean Office: A Novel on Progressing from Lean Tools to Operational Excellence